Frequently Asked Questions

How long does shipping take?

Orders are normally processed within 1–2 business days. Free Standard Shipping within the United States normally takes 4–6 business days after shipment. Weekends and United States federal holidays are excluded.

How do I track an order?

Tracking information is sent to the order email after shipment.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We cannot guarantee a change or cancellation after processing begins.

How do returns work?

Eligible unused items in their original condition and packaging may be requested for return within 30 days after delivery. Contact us with the order number for instructions or a prepaid return label.

When will I receive a refund?

After an approved return is received and reviewed, the refund is issued to the original payment method within 10 business days. A bank or payment provider may require additional posting time.

What if an item is damaged, incomplete, or incorrect?

Contact us promptly with the order information and clear photos so we can review and resolve the issue.

Which payment methods can I use?

The currently enabled payment methods appear during secure checkout.

How do I contact HydroJug?

Email: wopanufejeyi15@gmail.com
Phone: 267-498-0318
Address: 316 Western Ave, Auburn, WA, 98001, United States